Frequently asked questions

FAQ

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when will I receive my order

our shipping time is between 6-14 working days.

q: why is your shipping time so long?

a: our shipping time is longer than our competitors but we are advocates of protecting the environment. in order to save the earth from pollution, we ship directly from our manufacturers. this way we avoid double shipping and extra CO2 emissions. We are proud to be a company with a mission to save earth as well!

*note: the days listed above are only estimates in business/working days and do notinclude our 2-5 day processing time.

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how often should i use the mask?

we recommend using the mask 2-3 times per week for optimal results. however, you can adjust the frequency based on your skin's needs and sensitivity.

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can i use the mask alongside my other skincare products?

yes, the mask can be incorporated into your existing skincare routine. however, we recommend patch testing new products to ensure compatibility with your skin.

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can pregnant or breastfeeding women use this mask?

while the ingredients in the mask are generally safe, we recommend consulting with a healthcare professional before using any skincare products during pregnancy or breastfeeding.

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how long will it take to see results?

results may vary depending on individual skin types and concerns. however, many users notice improvements in hydration, firmness, and overall complexion after just a few uses.